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Understand Your Rights Before You Start

r1111 operates under a clear set of legal terms that govern how your account, wallet, and activity on the platform work.

Account TermsbKash & Nagad Wallet RulesEligibility by RegionData HandlingDispute Process
r1111 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, need to request a copy of your account data, or want to raise a dispute, our support team handles legal and account queries directly. You can reach us through live chat, email, or our help centre — all three routes connect to the same team. For account-closure or data-deletion requests, email is the most reliable path as it creates a written record for both sides.

Live Chat Open the chat widget from any page on r1111. Legal and account queries are handled by the same support team as general help.
Email Support Send account, data, or dispute queries to our support address. Email creates a written record — useful for formal legal requests.
Help Centre Our help centre covers common legal questions including account closure, data requests, and eligibility checks for Bangladesh.
HOW WE HANDLE YOUR DATA

Open Account Security and Data Practices

We take account security and data handling seriously. Your personal details are stored with SSL encryption, and we do not share them with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. You can request a copy of the data we hold on your account at any time by contacting support. Retention periods vary by data type — transaction records are kept for the period required under applicable financial rules, while marketing preferences are deleted promptly on request.

SSL Encryption

All data transmitted between your device and r1111 is encrypted. This covers login, account details, and every wallet transaction you make.

Data Access Requests

You can request a full copy of your account data by contacting support via email. We aim to respond within a reasonable timeframe under applicable law.

Cookie Policy

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Retention

Inactive accounts are flagged after an extended period of no login. We notify you before any closure action and explain how to retrieve your remaining wallet balance.

Common Legal and Account Questions

These are the questions we hear most often about our legal terms, account rights, and data practices. If yours is not here, contact support directly.

Eligibility depends on your local law and the regions r1111 currently serves. We verify your region at registration. If online betting is restricted where you are, we cannot open an account for you.

Email our support team with your account details and a data-access request. We will compile what we hold and send it to your registered email address within a reasonable period.

Yes. Send a deletion request via email. Transaction records required under financial regulations are retained for the legally required period; all other personal data is removed on confirmation.

Raise the dispute through live chat or email within 30 days of the transaction. Keep your bKash or Nagad transaction reference — our team uses it to trace the payment on both sides.

We publish updates on this page and may notify you via your registered email. Continuing to use the platform after an update is posted means you accept the revised terms.

All data between your device and r1111 travels over SSL. You are responsible for keeping your password and OTP private — any activity under your credentials is treated as authorised by you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.